Returns and Exchanges
All products that are not made to order (not including worktops, unpstands and splashbacks) can be returned for a refund minus any shipping and packaging costs, but must be returned within 7 days after the delivery date. All goods should be returned as received with all packaging in tact, not been fitted and any paper works included. If the goods are to be collected by Lark & Larks then these costs will be chargable.
Any products that have been made to order are non-returnable.
Worktops, upstands and splashbacks are non-returnable.
Please contact us before returning any items. Once we have received the returned goods. We will inspect the goods and refund accordingly.
Replacement Items: Items that are replaced due to damage, manufacturing faults, or any other reason, will be subject to normal delivery lead times as stated on the original Order Acceptance.
Faulty Goods: If the Purchaser finds fault or manufacturing defect with the items ordered within 24 months of delivery, those items will be replaced or repaired (depending on the Seller’s decision) without charge. However, all ordered items are subject to availability; in the event that an item has been discontinued, a substitute will be offered.
Damaged Goods: All damages should be reported to us by email within 48 hours of delivery from us. Any damages reported after this period cannot be accepted.