Privacy Policy

Lark & Larks Privacy Policy

This Privacy Policy outlines how Lark & Larks Ltd gathers, uses, stores, and discloses information from users of our website, https://www.larkandlarks.co.uk. It applies to all products and services provided by Lark & Larks Ltd. We are fully committed to safeguarding the privacy of our website visitors and customers. We do not share customer information with third parties, except as required to deliver our services or with your explicit consent.

In compliance with the General Data Protection Regulation (GDPR), we will never sell or pass your details to third parties for marketing purposes. The only third parties who receive your contact information are our suppliers and their couriers, strictly to fulfil your order. We will not use your details for marketing without your express consent, and you can unsubscribe from emails at any time through the link provided. If you wish to withdraw your consent for any data use, please contact us [here - hyperlink].

What information will we collect?
We collect information when you place an order on our site. During ordering or registration, you may be asked to provide details such as your name, email address, phone number, and payment information as needed.

Cookies:
We use cookies to enable essential site functions, strengthen security, and improve your ordering experience. Cookies are small text files stored on your computer, tablet, or smartphone when you visit our website. They allow us to recognise you and provide features such as saving items in your cart for future visits.

Cookies are widely used across websites and are completely safe. If you choose to disable cookies, some features of our site may not work fully, and you may be unable to complete an order. By using our website, you consent to our use of cookies. However, you can adjust your browser settings to disable cookies if you prefer.

Google Analytics:
We use Google Analytics to review website traffic, helping us enhance both our business and website. The data collected is anonymised and cannot identify individual users. We use Google Analytics in anonymous mode to ensure that individual IP addresses are not stored in the data. No personal information is recorded in our analytics data.

Web Server Logs and Security:
When you visit our website, device information and your IP address are automatically saved in server log files, a standard practice across most websites. This is essential for maintaining server security, integrity, and fraud prevention. Only site and hosting administrators can access this data. Our web hosting provider is ISO27001 certified for Information Security Management and is fully GDPR compliant.

Google Fonts:
Our website uses the Google Fonts API to provide our selected fonts. When you visit our site, some data, including your IP address, is transferred to and stored on Google’s servers in the USA. This data is used solely to deliver the fonts and is not linked to other data Google may have. The Google Fonts API, and any related data transfer and processing, are subject to Google’s privacy policy: http://www.google.com/policies/privacy/.

Remarketing:
Along with using cookies as outlined, we employ the Google AdWords remarketing service to advertise on third-party websites (including Google) to prior visitors to our site. This may mean we display ads to users who visited our site but did not complete a specific action, such as making a purchase. This advertising may appear on Google search results or sites within the Google Display Network. Third-party vendors, including Google, use cookies to display ads based on past visits to the Lark & Larks website. Any data collected is used in line with both our privacy policy and Google’s privacy policy.

How Do We Protect Your Information?
We apply a range of security measures to protect your personal information when you place an order or enter, submit, or access your information on our site. We utilise a secure server, and all sensitive data, such as credit information, is transmitted using Secure Socket Layer (SSL) technology. This information is then encrypted and stored in our payment gateway provider’s database, where it can only be accessed by authorized personnel with specific access rights, who are required to keep this information confidential.

We do not sell, trade, or otherwise share your personally identifiable information with outside parties. Trusted third parties who help us operate our website, conduct business, or serve our customers may access this data, but only if they agree to keep it confidential. We may also release information as needed to comply with the law, enforce our policies, or protect the rights, property, or safety of ourselves or others. Non-personally identifiable visitor information may be shared with other parties for purposes such as marketing, advertising, or analysis.

Payment Security:
All transactions are securely processed by our payment provider, Mollie. When you place an order, your credit card information is encrypted using SSL encryption software. Our payment provider then communicates the transaction outcome to us through a secure, encrypted system.

Telephone Orders:
We do not retain any credit or debit card details after processing a telephone order. Once used to complete your order, all financial information is securely destroyed. All calls are recorded for training and security purposes; however, during the crucial payment stage, we manually block this portion of the call to ensure that our system does not record any payment details.

Third-Party Websites:
Our site may contain advertisements or other content linking to websites and services of partners, suppliers, advertisers, sponsors, licensors, and other third parties. We do not control the content or links on these sites and are not responsible for the practices of websites linked to or from our site. These external sites and services, along with their content and links, may change frequently and may have their own privacy and customer service policies. Any browsing and interactions on other websites, including those linked from our site, are governed by that site’s own terms and policies.

Changes to This Privacy Policy:
Lark & Larks Ltd reserves the right to update this privacy policy at any time. We encourage users to check this page regularly to stay informed about how we protect the personal information we collect. By using this site, you acknowledge that it is your responsibility to review this policy periodically and become aware of any changes.

Acceptance of These Terms:
By using our site, you signify your agreement with this policy. If you do not agree, please refrain from using our site. Continued use of the site after changes to this policy have been posted will be considered acceptance of those changes.

Your Rights

You have the right to request the following:

• Right to be Informed: You have the right to know how we process your data. This privacy policy provides that information, and you can also reach out with any further questions using our contact details below.
• Right of Access: You may request a copy of the data we hold on you by contacting us as outlined below.
• Right to Rectification: If any data we hold about you is incorrect, you have the right to have it corrected. Please keep us updated with accurate contact information using the details below.
• Right to Erasure: You can request that your personal data be deleted by contacting us.
• Right to Restrict Processing: You may restrict the usage of your personal data, while still allowing us to store it, by reaching out to us.
• Right to Data Portability: You can request your personal data in a portable format for use across different services.
• Right to Object: You have the right to object to our use of your data for a specific purpose.

Please note that some of these rights may have limitations if there is a legal obligation to retain your data, such as for fulfilling a purchase contract.

If you would like a copy of your personal data, please email [email protected]. We will provide this information free of charge within one month of your request. You also have the right to have all personal data erased from our records. Please be aware that erasure will remove you from our mailing lists and customer database entirely, which may affect future support for products still under warranty. To request data erasure, please contact [email protected].

Contacting us:
If you have any questions about this Privacy Policy, our site practices, your interactions with this site, or if you wish to make a request, please contact us at:

Address:
1059-1069 Kingsbury Road
Tyburn, Birmingham, B35 6AJ

Phone: 0330 135 9090
Email: [email protected]

This document was last updated on 13^th November 2024.